1/11/2026 · 1 min read
salesforceagentforce-360agentic-commerceshared-contextaicustomer-experience
Salesforce introduces Agentforce 360, a new innovation designed to provide shared context essential for agentic commerce. This development aims to push the boundaries of contextual commerce by leveraging unified data and AI.
Sources & Further Reading
The World Economic Forum (WEF) is leveraging Salesforce's EVA Agent to orchestrate the customer experience for 3,000 global leaders at its Davos event. This highlights the growing adoption of AI-powered agents for high-profile, large-scale events.
DeVry University is deploying Salesforce's Agentforce 360 to enhance support for adult learners, further integrating AI into their strategy and deepening their 15-year partnership with Salesforce. This move aims to bridge the gap between emerging technology and workforce readiness for their students.
Salesforce is redefining its workforce for the 'Agentic Enterprise,' challenging the initial notion that AI leads to widespread job reduction. Instead, the focus is on restructuring and reinvesting in human talent, as exemplified by Klarna's experience.