1/16/2026 · 1 min read
salesforceaiworkforceagentic-enterprisehuman-ai-collaborationdigital-transformation
Salesforce is redefining its workforce for the 'Agentic Enterprise,' challenging the initial notion that AI leads to widespread job reduction. Instead, the focus is on restructuring and reinvesting in human talent, as exemplified by Klarna's experience.
Sources & Further Reading
Salesforce is pioneering the 'Agentic Enterprise' model, leveraging AI and automation to proactively manage operational tasks, leading to a remarkable 70% reduction in IT support tickets. This initiative demonstrates a significant shift towards intelligent, self-optimizing business processes.
The World Economic Forum (WEF) is leveraging Salesforce's EVA Agent to orchestrate the customer experience for 3,000 global leaders at its Davos event. This highlights the growing adoption of AI-powered agents for high-profile, large-scale events.
Salesforce introduces Agentforce 360, a new innovation designed to provide shared context essential for agentic commerce. This development aims to push the boundaries of contextual commerce by leveraging unified data and AI.