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17 hours ago
Salesforce Principal Architect of Ethical AI Practice, Kathy Baxter, outlines a strategy for empowering AI agents with autonomy while maintaining critical guardrails, leveraging a blend of probabilistic and deterministic logic for trustworthy and accountable AI.
17 hours ago
Salesforce (MuleSoft) has been recognized as a Leader for the 11th consecutive time in the 2026 Gartner® Magic Quadrant™ for API Management. This consistent achievement reflects their innovative approach to unified API and AI management, notably through their Omni Gateway.
Yesterday
Salesforce's Agentforce team has developed 'Agentforce Memory,' a new capability designed to provide persistent memory for AI agents, addressing the critical limitation of statelessness in enterprise AI applications.
Oct 4, 2026
Salesforce is expanding its AI offerings through new bundles, a strategic move that raises questions about whether increased customer adoption will translate into higher annual recurring revenue.
Oct 4, 2026
Salesforce has reported positive financial results with an increase in revenue, alongside the successful completion of its acquisition of the AI productivity company, Fin.
Oct 4, 2026
This article highlights significant customer experience (CX) news originating from prominent industry players including Salesforce, Zendesk, Pegasystems, and Verint, as reported by CX Today.
