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14 hours ago
This article reveals the top five tools Salesforce Admins use daily in 2026, based on a global survey conducted by Salesforce Ben, offering insights beyond mere preferences into their operational impact.
14 hours ago
Salesforce has announced the integration of Workforce Engagement Management (WEM) capabilities into its Agentforce Contact Center solution. This enhancement aims to boost operational efficiency and improve agent experiences within customer service environments.
14 hours ago
This article addresses the significant challenge Salesforce Admins face in debugging Salesforce Flows, a pain point highlighted in a recent industry survey. It promises to equip advanced admins with techniques to efficiently identify and resolve issues within their Flow automations.
14 hours ago
VCARB has announced a strategic partnership with Salesforce to significantly enhance fan engagement through AI-powered solutions. This collaboration involves the deployment of Agentforce 360 to deliver more personalized and impactful interactions.
14 hours ago
Salesforce is expanding its Formula 1 presence, with the VCARB team deploying Agentforce to enhance fan engagement through AI-powered solutions. This move signifies a strategic push to leverage advanced technology in sports for richer fan experiences.
14 hours ago
Despite widespread tech layoffs impacting 100,000 individuals, companies are now admitting to not seeing the expected returns from their substantial AI investments. This Salesforce Ben article highlights the critical disconnect between AI hype and its tangible business value.
