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15 hours ago
Traditional holiday retail planning playbooks are obsolete; retailers must adapt to a fractured yet unified customer journey by 2026. This shift demands a new approach focused on data-driven strategies and personalized experiences.
Jul 19, 2026
Salesforce customers are largely unconvinced by Agentforce's value proposition and AI capabilities, according to recent survey results and ecosystem feedback. This skepticism persists despite Salesforce's claims of rapid growth and its evolving AI strategy, which includes embracing a flexible AI platform driven by Headless 360.
Jul 19, 2026
Salesforce has introduced a new pay-per-resolution pricing model for Agentforce's Help Agent, shifting billing to outcomes rather than activity. This article clarifies the definition of a resolution, its $2 cost, and details other existing Agentforce pricing and buying options.
Jul 19, 2026
A new survey reveals that communication, not coding, is the most valuable skill for Salesforce Architects in 2026, as the role continues to evolve amid increasing platform complexity.
Jul 18, 2026
Weekly roundup of Salesforce news from the past 7 days.
Jul 18, 2026
This article delves into the construction of self-improving AI systems leveraging automated feedback loops to achieve continuous optimization. It illustrates the concept with an example where a system, through iterative cycles, reached a state of minimal issues.
