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14 hours ago
This article outlines best practices for Salesforce data cleansing, advocating for a comprehensive strategy where a data cleansing guide is treated as a living document. It emphasizes moving beyond simple deduplication to achieve lasting clean data.
14 hours ago
This article examines a persistent 19th-century banking challenge that, despite significant advancements, AI has yet to fully solve. It explores the inherent complexities that limit AI's efficacy, even within modern financial technology ecosystems.
14 hours ago
This article discusses Salesforce's Agentforce Contact Center and delves into the strategic question of where customer experience (CX) management should fundamentally reside within an organization.
14 hours ago
Salesforce Screen Flows have undergone a significant transformation, evolving from simple data collection forms into powerful, customizable user experience tools, driven by continuous enhancements across recent releases. This article details their evolution and highlights key components that have made them more dynamic and app-like.
14 hours ago
Facing widespread Salesforce security breaches, this article proposes five foundational principles for customers to proactively transform their security posture by 2026, shifting focus from reactive technical fixes to a continuous, community-driven approach.
Mar 29, 2026
Bandwidth has announced a strategic partnership with a new Agentforce Contact Center, signaling an integration aimed at enhancing communication capabilities within customer service operations.
