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Why Salesforce’s Agentforce Contact Center Won’t End the CCaaS-CRM Battle - CX Today

14 hours ago

Salesforce's new Agentforce contact center offering is analyzed, positing why it won't resolve the longstanding competition and integration challenges between CCaaS and CRM platforms. The article explores the persistent complexities in unifying customer service technologies despite new market entries.

AgentforceIntegrationsGeneralsalesforceagentforcecrmccaascontact-centercustomer-service
News
News

Ask (a New Manager’s) Slackbot

14 hours ago

This article explores the potential of AI-powered Slackbots to provide real-time, contextually rich advice for new managers navigating the complexities of leadership in the 'agentic age'.

AI & AutomationData Cloudaislackbotmanagementnew-manageragentic-agecontextual-ai
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News

What Is My Trust Center and How Does It Help Admins?

14 hours ago

My Trust Center is a Salesforce tool highlighted on the Salesforce Admins Podcast, designed to help administrators improve communication around incidents, streamline release planning, and foster operational transparency. It aims to equip admins with the means to effectively manage and convey critical information about their Salesforce instance.

GeneralSecuritysalesforceadminstrust-centercommunicationincident-managementrelease-planning

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