12/4/2025 · 1 min read
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Salesforce is pioneering the 'Agentic Enterprise' model, leveraging AI and automation to proactively manage operational tasks, leading to a remarkable 70% reduction in IT support tickets. This initiative demonstrates a significant shift towards intelligent, self-optimizing business processes.
Salesforce CEO Marc Benioff has hinted at a possible rebranding of the company to 'Agentforce,' signaling a profound shift towards an AI-centric future driven by autonomous agents.
UK police forces are revolutionizing citizen support by deploying 'Bobbi', an AI agent built on the Agentforce 360 platform. This initiative aims to transform public interactions and enhance operational efficiency within the police service.
This article highlights how Salesforce's AI-powered CRM is poised to revolutionize the banking sector, emphasizing its role in enhancing human interactions and driving significant positive impact for both customers and employees.