1/29/2026 · 1 min read
salesforceadminsaiagentforceservice-assistantadmin-evolution
Salesforce Admins are evolving from managing traditional business processes and system integrity to becoming AI leaders. This article explores how Agentforce Service Assistant will empower them to embrace this expanded, strategic role in the upcoming AI-driven era.
The Salesforce Admins Podcast features Admin Evangelists Jennifer Lee, Joshua Birk, and Kate Lessard discussing the 2026 roadmap for Salesforce Admins, highlighting key trends like AI and Agentforce.
Salesforce views its AI-Powered Agentforce as a key medium-term growth driver, signaling a strategic focus on integrating artificial intelligence into its customer service solutions.
Salesforce is expanding its Agentforce Commerce offering, indicating a strategic move to integrate AI more deeply into shopping experiences and empower service agents within the retail sector. This enhancement aims to meet the demands of an accelerating AI-driven commerce landscape.