1/2/2026 · 1 min read
salesforceadminsaiagentforceroadmappodcastfuture-trends
The Salesforce Admins Podcast features Admin Evangelists Jennifer Lee, Joshua Birk, and Kate Lessard discussing the 2026 roadmap for Salesforce Admins, highlighting key trends like AI and Agentforce.
Salesforce Admins are evolving from managing traditional business processes and system integrity to becoming AI leaders. This article explores how Agentforce Service Assistant will empower them to embrace this expanded, strategic role in the upcoming AI-driven era.
Salesforce is launching Agentforce Revenue Management to fundamentally transform the Quote-to-Cash process, ushering in a new era of autonomous selling powered by AI and automation. This initiative aims to streamline revenue operations and empower sales teams with intelligent, self-optimizing capabilities.
The World Economic Forum (WEF) is leveraging Salesforce's EVA Agent to orchestrate the customer experience for 3,000 global leaders at its Davos event. This highlights the growing adoption of AI-powered agents for high-profile, large-scale events.