1/17/2026 · 1 min read
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Salesforce views its AI-Powered Agentforce as a key medium-term growth driver, signaling a strategic focus on integrating artificial intelligence into its customer service solutions.
Salesforce has unveiled its new Agentforce Sales App, aiming to revolutionize CRM by deeply integrating artificial intelligence into sales processes. This new offering promises to transform how sales teams operate and engage with customers.
Salesforce's stock price remains stable near $266, buoyed by the perceived momentum of its AI Agentforce initiatives. However, this positive sentiment is tempered by emerging concerns regarding the reliability of these new AI-driven capabilities.
The provocative title "Goodbye Salesforce, hello Agentforce?" on LinkedIn hints at a potential paradigm shift or the emergence of a new specialized offering within the Salesforce ecosystem. It prompts speculation about whether "Agentforce" signifies an evolution of agent productivity tools or a completely new direction for customer service and sales.