1/8/2026 · 4 min read
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Salesforce Ben predicts that steady, even 'mediocre,' adoption of Agentforce in 2026 will be crucial for Salesforce's growth and investor confidence, despite initial client resistance to AI monetization.
This article, Part 2 of a series, details how to connect Salesforce Agentforce to Data Cloud for Retrieval Augmented Generation (RAG) by creating a custom retriever in Einstein Studio and configuring an Agentforce Service Agent.
Salesforce Admins are evolving from managing traditional business processes and system integrity to becoming AI leaders. This article explores how Agentforce Service Assistant will empower them to embrace this expanded, strategic role in the upcoming AI-driven era.
Salesforce views its AI-Powered Agentforce as a key medium-term growth driver, signaling a strategic focus on integrating artificial intelligence into its customer service solutions.