1/10/2026 · 1 min read
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Salesforce has launched its AI Fluency Playbook, a new practical guide designed to help businesses prepare their workforces for confident collaboration with AI. This initiative aims to empower employees with AI agents to drive business impact at speed and scale.
Salesforce is redefining its workforce for the 'Agentic Enterprise,' challenging the initial notion that AI leads to widespread job reduction. Instead, the focus is on restructuring and reinvesting in human talent, as exemplified by Klarna's experience.
Salesforce is pioneering the 'Agentic Enterprise' model, leveraging AI and automation to proactively manage operational tasks, leading to a remarkable 70% reduction in IT support tickets. This initiative demonstrates a significant shift towards intelligent, self-optimizing business processes.
This article outlines four bold predictions for Salesforce professionals in 2026, emphasizing the critical impact of AI and automation on the ecosystem and future skill requirements.