Yesterday
Salesforce has introduced Agentforce Operations, a new initiative designed to eliminate back-office bottlenecks and significantly enhance operational efficiency within enterprises. This strategic launch aims to streamline internal processes that often impede front-line service delivery and overall business performance.
AgentforceAI & AutomationGeneralsalesforceagentforceback-officeoperationsefficiencyautomation
Yesterday
This article details the retirement of Salesforce Open CTI, guiding contact centers on their transition to the modern Agentforce platform. It outlines the strategic shift towards enhanced agent experiences and unified communication solutions.
AgentforceAI & AutomationIntegrationsopen-ctiagentforcecontact-centerretirementmigration
Yesterday
This article highlights Salesforce Lead Software Engineer Ashima Kochar and her team's work on the Conversation Storage Service (CSS), detailing how they successfully scaled it to handle a massive increase in AI-driven conversations while maintaining real-time consistency.
AI & AutomationDevelopmentAgentforcesalesforceservice-cloudaiscalingengineeringreal-time-data
May 2, 2026
Salesforce aims to bridge the customer experience (CX) gap by deploying advanced AI agents to autonomously manage various operational tasks. This strategic move is designed to enhance efficiency and deliver more personalized and proactive customer service.
AI & AutomationAgentforcesalesforceaicustomer-experienceautomationai-agentsoperations
May 1, 2026
Salesforce has announced the launch of Agentforce Operations, a new initiative focused on streamlining and optimizing back-office processes. This offering aims to eliminate operational bottlenecks, enhancing efficiency and productivity for internal business functions.
AgentforceAI & Automationsalesforceagentforceback-officeoperationsautomationefficiency
May 1, 2026
The Salesforce Admins Podcast features Agentforce Grid, a new solution designed to help next-gen admins coordinate data, automation, and AI agents. This platform aims to empower administrators to effectively scale AI workflows within their organizations.
AgentforceAI & Automationagentforce-gridaisalesforce-adminsautomationworkflowsproduct-management
May 1, 2026
Salesforce introduces Agentforce Operations to combat slow, manual back-office processes that degrade customer experiences and business efficiency. This new solution aims to automate tasks, improve accuracy, and significantly reduce operational cycle times.
AgentforceAI & Automationsalesforceagentforceback-officeautomationefficiencycustomer-experience
May 1, 2026
Learn how to formally evaluate your AI agents' performance by treating them as team members with defined job descriptions and KPIs. This structured approach, championed by Asymbl, incorporates documented human feedback for continuous improvement.
AI & AutomationAgentforceai-agentsperformance-reviewdigital-laborkpisasymblai-governance
Apr 30, 2026
Salesforce introduces 'Agentforce Operations,' a strategic move to extend its platform's reach beyond traditional customer-facing roles and into broader business operations. This initiative aims to empower and streamline back-office functions within organizations.
AgentforceAI & Automationsalesforceagentforce-operationsoperationsfront-office-expansionworkflow-automationenterprise-platform
