7/30/2026 · 1 min read
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TTEC Digital has announced the successful deployment of a live Salesforce customer onto the Agentforce Contact Center platform. This milestone highlights the practical application and readiness of Salesforce's AI-powered contact center solution in a real-world environment.
Salesforce reflects on its two-year journey with Agentforce, admitting to a period of rapid trial and error to mature its AI product. The company is actively learning from these challenges and customer feedback to improve Agentforce, aiming to help users avoid similar pitfalls.
This article highlights a divergence in investor sentiment towards Salesforce, with pension funds trimming their holdings while analysts maintain a bullish outlook, likely due to varying perspectives on the company's 'Agentforce Gap' strategy.
Salesforce customers are largely unconvinced by Agentforce's value proposition and AI capabilities, according to recent survey results and ecosystem feedback. This skepticism persists despite Salesforce's claims of rapid growth and its evolving AI strategy, which includes embracing a flexible AI platform driven by Headless 360.