Saturday Admin

Why We Chose Salesforce vs. ServiceNow for Customer Service Management (CSM)

10/16/2025 · 1 min read

news

Crestron reveals its strategic decision to adopt Salesforce Service Cloud over ServiceNow for Customer Service Management (CSM). The choice was driven by Salesforce's robust security, data management, integration ease, advanced AI, and its ability to deliver a superior customer experience.

Sources & Further Reading

www.salesforce.com

https://www.salesforce.com/blog/why-we-chose-salesforce-vs-servicenow/

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