How to make the most out of Agentforce in 2025?
A CIO & CISO's Guide to Asking the Right Questions About Salesforce Agentforce
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Heading to a major tech event like Dreamforce can be overwhelming, especially with all the hype around AI. How do you cut through the noise and ask the questions that really matter for your specific role? This video is your strategic guide to evaluating Salesforce Agentforce through the right lens. We break down what different business leaders—from the CIO and CTO to the CISO—should be looking for, the exact questions they should ask the product experts, and the critical KPIs they need to measure for success.
Key Takeaways You'll discover:
For the CIO/CTO: Learn what to ask about the Command Center, multi-agent orchestration, and the MCP catalog to understand the platform's true capabilities and integration potential. Get insights into KPIs like integration timelines and workflow validation.
For the CISO: Get the critical questions you need to ask about the Einstein Trust Layer, data masking techniques, and compliance to ensure your AI implementation is secure and avoids costly lawsuits. Understand relevant KPIs for tracking platform compliance.
KPIs That Matter: Discover the key performance indicators you should be tracking, from defect distinction rates (relying on Command Center data) to the time it takes to validate workflows in shadow mode.
A Framework for Every Leader: This guide covers personas beyond the technical, including the CFO, COO, VP of Service, CROs, and more, helping everyone build an informed Point of View (POV) on AI.
▶️ Ready to move beyond questions and start your AI journey safely? Our Agentforce Activation Program offers a structured path from a low-risk Proof of Concept to a full-scale, compliant deployment. Learn more and begin your AI agent journey with us: https://cyntexa.com/salesforce-agentforce-services/?utm_source=YouTubeCyn
Video Chapters: 0:00 - How to Evaluate Agentforce for Your Specific Role 0:54 - A Guide for the CIO & CTO: What to Ask at Dreamforce 3:00 - A Guide for the CISO: Security & Compliance Questions for AI 3:50 - KPIs and Questions for Every Leader (CFO, CRO, Admins & More) 4:38 - How to Get the Full Guide with All Personas
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About Cyntexa Cyntexa is a Salesforce Summit Partner and a leading cloud services firm with 400+ experts. We deliver tailored solutions on Salesforce, Google Cloud, AWS, ServiceNow, and Azure—turning technology into business value.
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