1/15/2026 · 1 min read
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This article explores how Salesforce's Data 360 Personalization team leverages Agentforce to deliver AI-driven, intent-based conversational recommendations. It highlights the engineering innovation behind real-time, large-scale personalization through unified customer data.
Salesforce has slipped in the latest Cloud Wars Top 10 ranking, moving from eighth to ninth, amidst a broader industry reshuffle driven by AI and innovation momentum. This shift reflects intensified competition and evolving metrics for cloud leadership rather than underperformance.
This article, Part 2 of a series, details how to connect Salesforce Agentforce to Data Cloud for Retrieval Augmented Generation (RAG) by creating a custom retriever in Einstein Studio and configuring an Agentforce Service Agent.
Salesforce Admins are evolving from managing traditional business processes and system integrity to becoming AI leaders. This article explores how Agentforce Service Assistant will empower them to embrace this expanded, strategic role in the upcoming AI-driven era.