9/11/2026 · 1 min read
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Anticipated from Dreamforce 2026, this article's title hints at significant Salesforce announcements, including a new 'Claudeforce' initiative and strategies for achieving customer success through scalable agent solutions. It suggests a forward look into Salesforce's strategic priorities for the coming years.
A recent TD Cowen report reveals Salesforce partners are not generating meaningful revenue from Agentforce, despite growing customer interest and Salesforce's strategic push for the AI product. This lack of ROI poses a significant challenge for Salesforce ahead of its earnings and Dreamforce conference.
Salesforce introduces Agentforce, its new initiative aimed at dismantling fragmented, inefficient 'Frankenstein' contact centers. This solution seeks to unify agent experiences and streamline customer service operations.
Salesforce is partnering with FIDE, the International Chess Federation, as its Title Sponsor and technological partner, leveraging Agentforce 360 and Slack. This collaboration aims to transform the chess experience with AI-driven fan engagement and real-time player rankings for 800 million global fans.