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Salesforce Open CTI Retirement: Upgrading Contact Centers with Agentforce

5/9/2026 · 1 min read

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Salesforce Open CTI is officially entering maintenance mode with a firm retirement date of February 28, 2028, necessitating immediate action for organizations relying on legacy telephony frameworks. IT leaders must upgrade their contact centers, with Agentforce presented as a key solution to modernize customer service operations.

Sources & Further Reading

automationchampion.com

https://automationchampion.com/2026/05/07/salesforce-open-cti-retirement-upgrading-contact-centers-with-agentforce-2/

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