Open CTI Retirement Guide: Moving Salesforce Contact Centers Toward Agentforce

5/4/2026 · 1 min read

open-ctiagentforcecontact-centerretirementmigration

This article details the retirement of Salesforce Open CTI, guiding contact centers on their transition to the modern Agentforce platform. It outlines the strategic shift towards enhanced agent experiences and unified communication solutions.

Sources & Further Reading

www.simplysfdc.com

https://www.simplysfdc.com/2026/05/open-cti-retirement-guide-moving.html

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