12/5/2025 · 1 min read
salesforceai-automationagentforcepublic-sectorcitizen-supportdigital-transformation
UK police forces are revolutionizing citizen support by deploying 'Bobbi', an AI agent built on the Agentforce 360 platform. This initiative aims to transform public interactions and enhance operational efficiency within the police service.
Salesforce is pioneering the 'Agentic Enterprise' model, leveraging AI and automation to proactively manage operational tasks, leading to a remarkable 70% reduction in IT support tickets. This initiative demonstrates a significant shift towards intelligent, self-optimizing business processes.
This article highlights how Salesforce's AI-powered CRM is poised to revolutionize the banking sector, emphasizing its role in enhancing human interactions and driving significant positive impact for both customers and employees.
The Salesforce Certified Platform Administrator exam is being updated for 2026, introducing Agentforce AI and making 'Data & Analytics' the most heavily weighted section. These significant changes, reflecting the Summer '25 release, will go live on December 15, 2025.