1/13/2026 · 1 min read
salesforceagentforce-360conversational-commercesmbaicustomer-service
Salesforce is expanding its footprint in the conversational commerce space by introducing new Agentforce 360 tools. This initiative aims to equip businesses, particularly SMBs, with advanced capabilities for dynamic customer interactions and streamlined sales processes.
App security leader Checkmarx is revolutionizing its customer service operations with Salesforce's Agentforce 360, already achieving a 41% reduction in case closure times. This strategic deployment is enhancing both customer satisfaction and internal team efficiency.
DeVry University is deploying Salesforce's Agentforce 360 to enhance support for adult learners, further integrating AI into their strategy and deepening their 15-year partnership with Salesforce. This move aims to bridge the gap between emerging technology and workforce readiness for their students.
Salesforce and the World Economic Forum are launching an agentic assistant, powered by Agentforce 360, to empower global leaders at the 2026 Annual Meeting in Davos with unparalleled data-driven insights and decision support.