5/6/2026 · 1 min read
salesforceagentforceflex-templateprompt-builderaicustomization
This article serves as a guide for building custom Flex Templates within Salesforce's Agentforce platform, addressing limitations of standard Prompt Builder prompts. It empowers users to create highly customized agent behaviors for their agentic enterprises.
TrailblazerDX '26 marked a fundamental shift in Salesforce development, moving towards probabilistic systems and operationalizing AI in the agentic era. Key announcements included Headless 360, Agentforce Vibes 2.0, and new tools for governing AI-powered solutions.
This article highlights how Salesforce Principal Software Engineer Kishore Chaganti drastically reduced Agentforce AI debugging time from two weeks to same-day. He achieved this through the implementation of query-driven observability on the Einstein Notebooking platform.
This article highlights Salesforce Lead Software Engineer Ashima Kochar and her team's work on the Conversation Storage Service (CSS), detailing how they successfully scaled it to handle a massive increase in AI-driven conversations while maintaining real-time consistency.