5/4/2026 · 1 min read
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This article highlights Salesforce Lead Software Engineer Ashima Kochar and her team's work on the Conversation Storage Service (CSS), detailing how they successfully scaled it to handle a massive increase in AI-driven conversations while maintaining real-time consistency.
TrailblazerDX '26 marked a fundamental shift in Salesforce development, moving towards probabilistic systems and operationalizing AI in the agentic era. Key announcements included Headless 360, Agentforce Vibes 2.0, and new tools for governing AI-powered solutions.
Salesforce's Rajas Mhatre shares insights into how his team's Agentforce lead nurturing agents achieved over $100M in pipeline generation and 10,000 opportunities, even while operating under rate-limited infrastructure. This engineering success demonstrates innovative approaches to autonomous sales operations.
This article highlights how Salesforce Principal Software Engineer Kishore Chaganti drastically reduced Agentforce AI debugging time from two weeks to same-day. He achieved this through the implementation of query-driven observability on the Einstein Notebooking platform.