3/29/2026 · 1 min read
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Salesforce has announced a strategic partnership with Bandwidth to integrate robust voice capabilities into its new AI-powered contact center offering. This collaboration highlights Salesforce's ongoing commitment to enhancing its customer service solutions with advanced artificial intelligence and reliable communication infrastructure.
Salesforce has announced the retirement of Open CTI by February 28, 2028, requiring organizations to plan their migration to Service Cloud Voice (now Salesforce Voice). This shift is not merely a feature upgrade but a fundamental architectural change impacting agent workflows and enabling native AI capabilities.
MuleSoft announces the general availability of Integration Intelligence, a new solution designed to move beyond traditional real-time alerts in complex integration environments. It provides an analytics engine to drive architectural resilience in API and AI-powered digital systems.
Salesforce has launched 'Slack CRM,' integrating both platforms' capabilities into a single tab to eliminate context-switching and boost team collaboration. This new offering brings AI-powered CRM directly into Slack, allowing users to manage customer relationships and update records within their flow of work.