3/25/2026 · 7 min read
salesforceopen-ctiservice-cloud-voiceend-of-lifemigrationaivoice-integration
Salesforce has announced the retirement of Open CTI by February 28, 2028, requiring organizations to plan their migration to Service Cloud Voice (now Salesforce Voice). This shift is not merely a feature upgrade but a fundamental architectural change impacting agent workflows and enabling native AI capabilities.
MuleSoft's Anypoint Partner Manager introduces significant updates to modernize B2B integration, moving beyond traditional EDI processes to embrace APIs, events, and AI-driven workflows. These enhancements focus on simplifying operations, accelerating scale, and embedding intelligence into every partner interaction.
MuleSoft announces the general availability of Integration Intelligence, a new solution designed to move beyond traditional real-time alerts in complex integration environments. It provides an analytics engine to drive architectural resilience in API and AI-powered digital systems.
This MuleSoft blog post highlights the critical role of speed and scalability in AI development. It suggests that MuleSoft's custom connector, template, and Exchange reuse features are key to meeting these demands.