7/25/2026 · 1 min read
salesforcegovernment-contractvamissionforceagentic-crmpublic-sector
Salesforce has secured a substantial $1.6 billion, three-year contract from the U.S. Department of Veterans Affairs (VA) to modernize veteran care and services. This agreement leverages Salesforce's Agentic CRM, specifically Missionforce, for comprehensive digital transformation across the VA.
The U.S. Department of Veterans Affairs has awarded Salesforce a significant $1.6 billion contract to enhance veteran care and services. This partnership aims to leverage Salesforce technology to improve service delivery for veterans nationwide.
Salesforce has secured a significant $1.6 billion, three-year Agentic Enterprise License Agreement (AELA) with the US Department of Veterans Affairs. This contract positions its Missionforce arm to enhance VA care and service delivery, further expanding Salesforce's presence in the government sector.
Salesforce has introduced a new pay-per-resolution pricing model for Agentforce's Help Agent, shifting billing to outcomes rather than activity. This article clarifies the definition of a resolution, its $2 cost, and details other existing Agentforce pricing and buying options.