7/19/2026 · 5 min read
salesforceagentforcepricingpay-per-resolutionflex-creditsai
Salesforce has introduced a new pay-per-resolution pricing model for Agentforce's Help Agent, shifting billing to outcomes rather than activity. This article clarifies the definition of a resolution, its $2 cost, and details other existing Agentforce pricing and buying options.
Sources & Further Reading
Salesforce has introduced a significant pricing change for Agentforce, moving to a pay-per-resolution model. This new structure coincides with the unveiling of the Agentforce Help Agent, an autonomous AI-powered service agent designed for end-to-end customer issue resolution.
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Salesforce has announced the integration of Workforce Engagement Management (WEM) capabilities into its Agentforce Contact Center solution. This enhancement aims to boost operational efficiency and improve agent experiences within customer service environments.