3/14/2026 · 1 min read
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Slackbot is introduced as a personalized AI agent aimed at boosting workplace productivity, offering tools to help users work faster by leveraging its deep integration into daily workflows.
Sources & Further Reading
MuleSoft's Anypoint Partner Manager introduces significant updates to modernize B2B integration, moving beyond traditional EDI processes to embrace APIs, events, and AI-driven workflows. These enhancements focus on simplifying operations, accelerating scale, and embedding intelligence into every partner interaction.
Salesforce has announced the retirement of Open CTI by February 28, 2028, requiring organizations to plan their migration to Service Cloud Voice (now Salesforce Voice). This shift is not merely a feature upgrade but a fundamental architectural change impacting agent workflows and enabling native AI capabilities.
This MuleSoft blog post highlights the critical role of speed and scalability in AI development. It suggests that MuleSoft's custom connector, template, and Exchange reuse features are key to meeting these demands.