Salesforce News TLDR – Fri, 2026-01-23

The Salesforce ecosystem is undergoing a profound transformation, with Artificial Intelligence, particularly the concept of "AI Agents," emerging as the dominant force shaping its future. Salesforce is not merely integrating AI; it's fundamentally re-architecting its core platform, exemplified by the "Agentforce 360" initiative, to unify data, agent functionality, and applications. This strategic shift signals a move towards an "Agentic Enterprise," where interconnected AI agents will drive significant automation and intelligent workflows across all business functions.

This aggressive push into AI agents necessitates robust integration capabilities and a renewed focus on platform security and governance. Tools like MuleSoft Agent Fabric are critical for orchestrating a rapidly expanding landscape of AI agents, while the 'last mile' of AI adoption highlights the challenges of secure and scalable deployment. Simultaneously, Salesforce continues to invest in its foundational roles, ensuring administrators and developers are equipped with the evolving skills and security best practices needed to manage this increasingly intelligent and complex environment.

• Salesforce is undergoing a foundational re-architecture centered on AI agents, aiming to unify its technology stack. This strategic initiative, dubbed "Agentforce 360," seeks to integrate data, agent functionality, and applications into a cohesive platform, reflecting a commitment to deeply embed AI into the Salesforce core. (How Agentforce, Data, and Apps Turned the Salesforce Stack into Agentforce 360)

• The ecosystem is rapidly advancing towards complex, multi-agent AI systems, demanding sophisticated integration and orchestration. With a projected billion AI agents by 2029, Salesforce is enhancing MuleSoft Agent Fabric with automated discovery to streamline the management and security of these proliferating and diverse AI tools across enterprises. (Salesforce Expands MuleSoft Agent Fabric)

• AI is fundamentally transforming customer experiences, especially in areas like commerce, through conversational and personalized interactions. By 2026, AI is expected to be the driving force behind conversational shopping, redefining customer expectations and compelling businesses to adopt highly personalized, intuitive, and interactive experiences powered by advanced AI. (New and upcoming innovations for Agentforce Commerce)

• Secure and scalable AI adoption is a critical hurdle, with a strong emphasis on governance and practical security for administrators. Moving beyond pilot programs, the "last mile" of AI adoption highlights the necessity of integrating AI solutions securely, managing data governance, and equipping admins with frameworks to transition from reactive to intentional security practices. (The 3 Keys to Navigating the ‘Last Mile’ of AI Adoption)

• Salesforce continues to evolve its platform and empower its community, with ongoing updates to certifications and developer resources. The upcoming refresh of the Certified Platform Administrator Exam and the Spring '26 Developer Guide underscore Salesforce's commitment to supporting its core users, ensuring they can effectively build and manage solutions within an increasingly AI-driven platform. (What the Salesforce Certified Platform Administrator Exam Update Means for Admins)