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How Voice AI Is Reshaping the $135 Billion Call Center Industry

10/14/2025 · 1 min read

news

This article explores how Voice AI is revolutionizing the $135 billion call center industry, aiming to eliminate common customer frustrations like endless menus and hold music. It highlights the ambitious goal of making customer interactions seamless and efficient through advanced AI.

Sources & Further Reading

www.salesforce.com

https://www.salesforce.com/news/stories/agentforce-ai-voice-agents-future/

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