Saturday Admin

How Agentforce Enhanced Chat Built an Agent-first Chat Experience While Ensuring Easy Migration for 3,000+ Customers

2/3/2026 · 1 min read

salesforceagentforceenhanced-chatcustomer-servicemigrationengineering-blog

This article highlights how Salesforce's Agentforce Enhanced Chat developed an agent-centric chat experience, prioritizing the needs of customer service agents while successfully managing the migration of over 3,000 existing customers. It delves into the engineering efforts behind this significant upgrade, as shared by engineering leaders in the 'Engineering Energizers Q&A' series.

Sources & Further Reading

engineering.salesforce.com

https://engineering.salesforce.com/how-agentforce-enhanced-chat-built-an-agent-first-chat-experience-while-ensuring-easy-migration-for-3000-customers/

Related Articles

Agentforce Vibes: The Complete Developer Guide to Enterprise Vibe Coding

This article provides a comprehensive developer's guide to Salesforce Agentforce Vibes, an enterprise vibe coding platform. It details core components like Vibe Codey, MCP integration, security via Einstein Trust Layer, governor limits, and offers professional tips for Salesforce developers.

12/17/2025news

How AI-Driven Testing Enabled Sub-Second Latency for Agentforce Voice

This article highlights Angie Howard, Senior Manager of Software Engineering at Salesforce, and her team's work on the Flash Reasoning Engine for Agentforce Voice. The engine aims for sub-second latency in real-time voice interactions, with AI-driven testing being crucial for achieving this performance goal.

12/9/2025news

Salesforce expands Agentforce Commerce as AI shopping accelerates - retailbiz

Salesforce is expanding its Agentforce Commerce offering, indicating a strategic move to integrate AI more deeply into shopping experiences and empower service agents within the retail sector. This enhancement aims to meet the demands of an accelerating AI-driven commerce landscape.

1/14/2026news