New Research: Field Service Leaders Face a Growing Talent Crisis and ROI Challenge Even as They Double Down on AI Investment

8/1/2026 · 1 min read

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New Salesforce research reveals that field service leaders are significantly investing in AI to boost productivity and customer satisfaction, yet simultaneously face a growing talent crisis and struggles to achieve expected ROI amid rapid technological change.

Sources & Further Reading

www.salesforce.com

https://www.salesforce.com/news/stories/field-service-growing-talent-crisis/

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