8/28/2026 · 1 min read
salesforceai-agentsroiagentic-aiai-adoptionretail-ai
A new Salesforce study on 2,025 agentic AI leaders highlights a doubling of AI agent deployments, demonstrating significant ROI, especially in retail. The report challenges the notion that being the first to launch AI agents leads to the fastest return on investment.
Sources & Further Reading
Salesforce's latest Agentic Enterprise Index reveals a doubling of AI agent deployments year-over-year. The analysis showcases how businesses are leveraging Agentforce to build trust and achieve significant ROI across diverse industries.
A recent TD Cowen report reveals Salesforce partners are not generating meaningful revenue from Agentforce, despite growing customer interest and Salesforce's strategic push for the AI product. This lack of ROI poses a significant challenge for Salesforce ahead of its earnings and Dreamforce conference.
Salesforce is significantly expanding its AI Agent Platform, integrating these advanced capabilities across its major cloud offerings. This move aims to infuse intelligent automation directly into core Salesforce products.