10/16/2025 · 1 min read
news
Salesforce announced Agentforce 360 at Dreamforce, powered by Anthropic's Claude as its foundational AI. This marks a significant expansion of the partnership between the two companies.
Salesforce has announced the launch of Agentforce Operations, a new offering aimed at enhancing efficiency for customer service teams, as reported by Constellation Research.
Quick-scan roundup of Salesforce news from the last 24 hours.
Salesforce introduces 'Agentforce Operations,' a strategic move to extend its platform's reach beyond traditional customer-facing roles and into broader business operations. This initiative aims to empower and streamline back-office functions within organizations.