5/16/2026 · 1 min read
salesforceagentforcelife-sciencescustomer-engagementdigital-transformation
CSL, a global leader in biotherapies, is deepening its digital and customer engagement transformation. This involves expanding its collaboration with Salesforce, specifically utilizing Salesforce Agentforce Life Sciences to enhance commercial and medical operations.
Salesforce announced that Moderna has selected Agentforce Life Sciences to unify its global commercial operations, aiming to create a single, connected platform for customer engagement. This partnership is set to streamline field and customer service, ultimately enhancing the overall customer experience for the biotechnology company.
Chiesi Group, an international biopharmaceutical leader, has selected Salesforce Agentforce Life Sciences to accelerate its digital transformation initiatives. This move aims to enhance customer engagement through AI-powered capabilities, unified data, and next-generation integrations.
Merck Animal Health has selected Salesforce's Agentforce Life Sciences platform to transform its customer engagement strategies. This move aims to enhance animal care services and improve support experiences for employees within the organization.