10/16/2025 · 1 min read
news
This article outlines a four-step approach to integrate AI agents into your existing service strategy, emphasizing collaboration between AI and human teams for enhanced customer service.
Sources & Further Reading
Manufacturers face unique challenges in B2B ecommerce, from highly technical product details to managing custom pricing and bulk orders. This article discusses how AI agents can be leveraged to streamline these complex processes and deliver a more consumer-like experience for B2B buyers.
Salesforce and AWS are collaborating to accelerate AI transformation, specifically focusing on the rise of AI agents within businesses. This partnership aims to support what they term 'Agentic Enterprises' by facilitating the rapid deployment and increasing interaction with these transformative AI tools.
Discover Agentforce City, a major Dreamforce 2025 installation showcasing how enterprises like PepsiCo and Lennar are leveraging AI agents to solve real business problems. Modeled as an Americana Main Street, this exhibit offers a tangible look into the 'Agentic Enterprise' in action.