1/28/2026 · 1 min read
salesforceclaude-aiai-automationslack-integrationagentforceworkflows
Salesforce is integrating Anthropic's Claude AI, enabling it to invoke and automate workflows across Slack and its Agentforce platform. This move signifies a deeper embedding of generative AI into communication and agent productivity tools within the Salesforce ecosystem.
Vonage and Salesforce are collaborating to significantly enhance customer experience for Agentforce marketing initiatives through the deployment of two-way messaging solutions. This integration aims to streamline communication and empower marketing agents with more direct customer engagement tools.
Salesforce is integrating its Agentforce Sales capabilities with ChatGPT, allowing sales professionals to leverage generative AI for various sales tasks directly within a conversational interface. This move aims to enhance sales productivity and streamline workflows through advanced AI assistance.
Salesforce has officially launched its Agentforce Sales app within ChatGPT, empowering sales representatives to access, analyze, and update Salesforce data directly using OpenAI's conversational AI. This integration aims to streamline sales workflows by reducing the "toggle tax" and embedding autonomous agents into daily operations.