12/6/2025 · 6 min read
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Salesforce Ben revisits its five bold predictions for the Salesforce ecosystem in 2025, evaluating their accuracy regarding M&A, Agentforce adoption, company growth, the job market, and wider ecosystem activity. The article offers a retrospective on whether their cautious optimism for the CRM giant proved prophetic.
Salesforce reports a record-breaking Cyber Week 2025, with AI and agents significantly contributing to a global spend of $336.6 billion. Its Agentforce Commerce platform also powered 61 million orders with 100% uptime.
OpenAI CEO Sam Altman has declared a "code red" in response to Google's Gemini 3 success, shifting OpenAI's focus to fortify ChatGPT and temporarily halting efforts in other areas like agentic AI. This strategic pivot presents a significant opportunity for Salesforce and other specialized AI companies.
AstraZeneca has selected Salesforce's Agentforce Life Sciences to unify its global customer engagement platform, aiming to transform interactions with healthcare professionals through data-driven and AI-powered strategies.